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Frequently Asked Questions

Where do you deliver and how does it work?

Delivery Fees:

We hand-deliver to most areas within Hong Kong. Our kitchen is based in Tsuen Wan West and different fees apply according to your delivery area:

  • Hong Kong Island: $250 (+$100 for Southern District)
  • Kowloon: $200
  • New Territories: $250 (+$50 for Lohas Park / Tseung Kwan O and Tung Chung, +$100 for Clear Water Bay / Sai Kung)
  • Outlying Islands: delivery to Central Pier available for $250

Delivery Schedule: 

Our standard deliveries are between 12-6pm every day. Exact delivery times could vary due to traffic, weather conditions, or the amount of orders. Feel free to let us know your preferred time frame for your delivery, and we will try our best to accommodate based on availability.

If you need your order before 12pm, please include this add-on and we will reach out to you to confirm the delivery window via WhatsApp.

Delivery Process:

The customer has to be readily available to receive the order on their selected date. If the order is a gift, it is the customer's responsibility to inform the recipient in advance.

If delivery is attempted and no one is available, the order will be handed to the building concierge. If this option is unavailable, the order will be left outside the delivery address.

Please note that we are unable to reattempt delivery later in the day or return the order to our kitchen — and we are not responsible for any items that are left unattended or uncollected.

Could I pick up the order myself?

Absolutely! We offer one-hour pick-up windows between 12-6pm at our kitchen in Tsuen Wan West. If this option is selected, we will reach out to you to confirm a pick-up time for your selected date.

We strongly advise that customers arrive for their pick-up within their selected slot as we cannot guarantee that the order will be available outside of the confirmed time. After pick up, please make sure to keep the box levelled during transport and put it back in the fridge if you are not serving it right away.

What is your order process?

Order Timeline

All our spreads are made to order so we kindly ask that you place your order at least 2 days in advance.

For last-minute requests, we'll do our best to accommodate — just a note that a rush fee applies. Please reach out via WhatsApp to check for our availability.

Order Changes

Customers can amend their delivery date for free within a 2-hour grace period after placing their order. Please contact us with your order number to request a change.

For all other changes, a handling fee applies — contact us and we'll assist you based on availability.

What is your cancellation policy?

Cancellation Policy

We’re unable to accept cancellations, and all orders are non-refundable. By placing an order, customers acknowledge and agree to this policy.

That said, we understand some things are out of your control. In the event of extreme weather — such as a Black Rainstorm Signal or Typhoon Signal No. 8 or above — our kitchen will close and courier services could be suspended. If that happens, we’ll contact you via WhatsApp to work out an alternative plan.

What can I expect from my spread?

Every order is built around a seasonal selection of cheeses, cured meats, and accompaniments so no two spreads are exactly alike. We keep flavour and texture in mind and you’ll always get a well-balanced mix of creamy, crunchy, salty, and sweet. You can explore our 3 spreads here.

Everything is sourced with care from both local and global suppliers — and assembled fresh to order in our licensed commercial kitchen in Hong Kong.

On the day of your order, we’ll WhatsApp you the exact list of what’s in your spread — makes it easy to forward to your group chat or prep your wine pairings ahead of time!

How do I store and serve my spread?

Our Savour and Signature spreads fit in most standard household fridges, so you don’t have to rearrange your shelves in a panic. Keep the box chilled and levelled, especially if you’re planning on taking it somewhere.

Store your spread in the fridge once you receive it, but let it sit at room temperature for 15–30 minutes before serving — this helps the cheeses soften and flavours open up. Never freeze it, and keep it out of direct sunlight or anywhere too warm. For best results, enjoy your spread within 3-4 hours of serving.

Do you do events, collaborations, or custom orders?

Yes, we do! Whether you’re planning a gathering, corporate event, or brand activation, our team can create custom spreads, grazing tables, or co-branded gifts tailored to your needs. Check out this page for more details and to submit an inquiry!

Any promotions or giveaways?

Summer Promo — Terms & Conditions:

For a limited time, enjoy one (1) bottle of LOLEA of your choice for free with any spread order for delivery or pickup by October 31. Simply add your preferred flavour (Sangria, Citrus Spritz, or Floral Spritz) to your cart and enter promo code SUMMER at checkout — and we’ll take care of the rest!

  • Offer valid for orders delivered or picked up by October 31, 2025 only.
  • One (1) complimentary bottle of LOLEA per order (choice of Sangria, Citrus Spritz, or Floral Spritz). Customers must add their preferred flavour to their cart and apply promo code SUMMER at checkout.
  • Available while stocks last; if your selected flavour is unavailable, we’ll substitute with an alternative option.
  • Promotion cannot be combined with other discounts or offers.
  • The Grazing Spread reserves the right to amend or withdraw this promotion at any time.

Instagram Giveaway — Terms & Conditions:

Our end of summer giveaway is hosted on Instagram and runs from September 26, 2025, to October 10, 2025. The winner will be chosen at random and announced on October 13, 2025.

Entries are valid only if all required steps are completed. The prize is one (1) Savour Spread and one (1) bottle of LOLEA Sangria redeemable via a unique coupon code. Prize conditions as follows:

  • Delivery or pick-up must be completed by October 31, 2025.
  • Prize does not include delivery fees or additional add-ons.
  • Prize is non-exchangeable, non-transferable, and non-refundable.

The Grazing Spread reserves the right to amend or withdraw the giveaway at any time. This giveaway is not affiliated with Meta.